Posted: Aug 28, 2025
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Property Manager

Empire State Realty Trust - New York, NY
Full-time
Salary: $150,000.00 - $200,000.00 Annually
Application Deadline: N/A
Real Estate & Housing

POSITION SUMMARY

The Property Manager will lead operations, maintenance, and services for multiple properties in NYC Midtown.  Oversee the day-to-day operations with focus on the customer experience for the tenants and their visitors. The ideal candidate has a proven track record in developing and managing high performing teams, optimizing building operations, and delivering results to the bottom line.

RESPONSIBILITIES

PROPERTY FINANCIALS: 

  • Responsible for the overall operational and financial goals of the property
  • Conduct monthly financial reviews of budget/ forecast vs actual amounts. Reports any discrepancy above forecasted expenses, business plans, and financial results in a timely manner to the Portfolio Manager
  • Oversee multi-year forecasting and modeling, by developing, forecasting and managing the operating and capital budgets. Provide recommendations for capital and project budgets and operating expenses
  • Monitor collections of all property revenue sources (rent, sundried charges etc.) and ensure accurate accounting of expenses

TEAM:

  • Responsible for the training, ethics, and development of all onsite employees. Ensure all employees provide best-in-class service in our properties. Responsible for hiring and staff performance at the property level. Staff will include ESRT and Third-Party Vendor on-site employees
  • Establish and measure clear goals and objectives in support of the priorities of the organization and provide clear leadership of the company’s philosophy and goals

OPERATIONS:

  • Continuously identify all operating risks, including environmental, health & safety, and discuss solutions with management and drive the implementation of measures, procedures and training to minimize and mitigate them
  • Perform periodic property physical inspections and ensure daily inspections are performed by building staff of the properties public and tenant spaces
  • Review and oversee tenant journey emails, tenant memorandums, and all correspondence
  • Oversee and coordinate lease review and special arrangements for tenants, including TI process, TI reimbursements and notice provisions
  • Take the lead, as requested for special projects and portfolio wide initiatives

CONSTRUCTION/PROJECT MANAGEMENT:

  • Establish short- and long-range plans to include renovation or maintenance projects
  • Complete, in conjunction with company’s project managers, authorized Capital projects per capital expenditure budget and monitors expenditure and timeliness of capital spend
  • Coordinate and manage pre-build construction as needed
  • Knowledgeable of construction to supervise and coordinate all construction ensuring that alterations are performed in accordance with building standards and local code requirements
  • Knowledge of building mechanical, electrical and plumbing systems

WHAT SUCCESS LOOKS LIKE

  • Be self-driven
  • Make strong communications a core competency
  • Have a positive attitude and be a forward thinker
  • Have a long-term strategy and set goals
  • Find opportunities where others see obstacles
  • Be decisive, curious, and engage your tenants, colleagues, and staff
  • Present a well maintained, operational safe property
  • KPI’s:
  • Property Financial Targets
  • Customer Service and Survey Results
  • Team Performance 

REQUIRED SKILLS / ABILITIES

  • Capable of reading, analyzing, and understanding business documents; financial statements, lease agreements and contracts
  • Basic accounting knowledge, able to complete monthly OpEx and capital accruals
  • Ability to budget and forecast operating expenses and capital projects
  • Thrive in a fast-paced environment
  • Basic understanding of electrical/mechanical and other operating systems to run office buildings
  • Ability to provide effective leadership and communication skills to the property team and upwards to management and ownership
  • Computer literacy required; Microsoft Word, Excel, Outlook, Yardi, Building Engines, VTS, and Salesforce
  • Have sufficient knowledge of construction to supervise and coordinate all construction work to ensure that all alterations are performed in accordance with building standards and local code requirements
  • Strong leadership and communication skills

EDUCATION & EXPERIENCE

  • College Degree, master’s degree in business administration or related accredited designation preferred
  • Minimum of seven (7) years property, maintenance and construction experience including knowledge of property accounting, operations, leasing, and risk assessment

WHAT YOU CAN EXPECT

    • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
    • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
    • Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
    • Dependable – you take a strong sense of ownership and accountability over your work
    • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
    • Curious – you consistently look for new ways to work smarter, not just harder
    • Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
    • Positive – you possess a service-oriented attitude with excellent follow through
 
$150,000 - $200,000 a year
Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
 
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.