Property Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an evening/weekend Property Manager for Hines, you will have responsibility for the management of all maintenance and operations functions after hours/weekends and vendor assigned personnel at our clients headquarter location. Responsible for maintaining highest level of customer service by ensuring response to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include, but are not limited to:

• Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients.
• Handle the administration and management of all activities related to interior and exterior maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site.
• Manage all client service requests and communication to requestor and business unit manager. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis.
• Support all project and move managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs, and move box delivery.
• Assist in support of special events planned by others in on-site dining, training, and meeting rooms.
• Inspect all facilities, identify discrepancies, and coordinate repairs.
• Summary report sent to entire team nightly on all evening activities.
• Ability to escalate to senior site management any and all after hour noteworthy issues.
• Provide information and direct input in major fiscal activities, including budget preparation, financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation.
• Assist in developing annual budgets and monthly variance reporting for the site.
• Comply with all company, client, and regional policies.

Qualifications

Minimum Requirements include:

• Work Schedule is Tuesday thru Friday 2PM-11PM. Saturday 7AM-4PM.
• Bachelor’s degree from an accredited institution in business administration, facilities management, or engineering preferred.
• Three or more years of related real estate/facilities work experience.
• Supervisory experience required.
• Proficiency in Microsoft Office software
• Successfully complete the Hines Property Management Training Program.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Maintain a calm demeanor in emergencies.
• Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
• Speak before an audience with confidence, using appropriate communication skills/style.
• Demonstrate strong initiative and customer service orientation.
• Establish and maintain a cooperative working atmosphere among staff.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Perform numerical and financial calculations.
• Analyze and interpret various types of data in order to draw conclusions and solve problems.
• Demonstrate proficiency in Microsoft Office software.
• Work indoors approximately 90% of the time and outdoors 10% of the time.
• Majority of work day is to be spent walking throughout entire building reviewing scheduled work in process.
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
• Perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters or major weather events.
• Transfer between properties and work overtime as business needs deem appropriate.
• Compensation: $87,900 - $120,890

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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